Ticket System
Digital Automotive provides a Ticket System for any issue which cannot be solved by KeyUsers or Admins within the customer organization.
Users with role
ADMINITRATOR or
SERVICEUSER
are able to initiate a Ticket (JIRA workflow based) from Digital Automotive
and forward the request to our Ticketsystem. Once registered, user receives confirmation mail with Ticket ID (starting with CSD-xxxx).
Our customer service team will then take care about and provide solutions for the issues.
Ways of correspondence:
Default with status changes and correpsondence via mail linked to the ticket
In case personal support is required, we will contact the requestor of the issue.
Another option is to send a request by mail
service@it-manufactory.atlassian.net
tickets@it-manufactory.atlassian.net
This will also create a Ticket and will be integrated into the same workflow processes.